We want you to be completely satisfied with your purchase, not just today, but in years to come, which is why we have put together this online information section. It should help answer any questions you may have about our policies and/or warranties. We look forward to building our relationship with you over the years, and hope you always turn to us when in need of furnishing your home.
If you cannot find the answer to your questions here, please contact your local store and ask for Customer Service assistance. We would be happy to help you. If you don't have the number to your local store, simply click here to enter your zip code or address to locate the store closest to your home.
Store Policy Information
- Satisfaction Guaranteed
- How do I find out if a product is available to purchase at my local store?
- Can I purchase furniture on your web site?
- Do you have a layaway program?
- What is a 90-Day Price Lock?
- I have a question about my Preferred Platinum Credit Card account. Should I call the store?
- Will your store donate furniture or money to our charity?
- Tell me more about your Double the Difference Guarantee
General Warranty Information
- Parts/Service covered under manufacturer warranty
- In-home service for repair of delivered merchandise
- In-home service for repair of merchandise covered under EPP
- One (1) year manufacturer warranty
- American Signature® Limited Lifetime Warranty
- Commercial sales
- Accessory purchase warranty
Fabric Protection Warranty
Mattress Warranty Program
- Information about mattress and box spring warranties
- American Signature Mattress Brochure
- BedGard™ Mattress Protector 10 Year Diamond Warranty
Delivery/Pickup Information
- Reporting damages/defects after delivery or pickup
- Refunds prior to delivery or pickup of merchandise
- Customer pickup information
- Added value for delivery service
Satisfaction Guaranteed
We guarantee your complete satisfaction. If, for any reason, you are not completely satisfied, you may return your product within 7 days of pickup or delivery for a full refund.*Click here for more information.
How do I find out if a product is available to purchase at my local store?
Product availability may differ per store which is why we urge you to contact your local American Signature Furniture® store to speak to a Home Furnishings Consultant. They will be able to provide you with information on availability, as well as current pricing.
Can I purchase furniture on your web site?
Although we do not take orders online at this time, our site does offer a
"Shopping List" option, a handy feature when you consider the incredible amount of home furnishings we have to choose from. Here's how it works. Find the perfect sofa, dining room or bedroom. Whatever you need to make your home look great. Then add it to your shopping list. Print it out and bring it to the store. This will allow our Home Furnishings Consultant to help you find what you need right away. It's quick, easy and will save you a lot of time. To register, click here.
Do you have a layaway program?
While we do not have a layaway program, we do give our customers a chance to lock in a price on any product. It's called our 90-Day Price Lock. Please read the information below carefully.
90-Day Price Lock
Like the price? Then lock it in.
The 90-Day Price Lock program is designed to hold the price of the furniture, not the furniture itself. This policy does not guarantee the availability of the merchandise you want to buy. It is not a layaway program. However, it is a great way to lock in at an incredible sale price on an item you wish to purchase.
- How to Qualify
- • Purchase over $500 worth of merchandise
- • Put down 10% of your invoice total at the time of purchase
- • Pay 10% of the balance every month
- Requests for Refunds
- You may receive a full refund under the following conditions:
- • Refunds must be requested before merchandise is delivered
- • Request for a refund must be made within 180 days of the last payment
Service Fee
After 180 days of inactivity, we will deduct a non-refundable $10 service fee from your account every month except where prohibited by law.
I have a question about my Preferred Platinum Credit Card account. Should I call the store?
WFNNB issues your American Signature Furniture Credit Card Account. The corporate office of American Signature, Inc. is unable to access your account information. However, through our web site, you may access your credit card account. To register, click here. Once registered, you will have online access to pay your bills and manage your account.
Please note that all plans begin on the date of payment at the store. For questions regarding plan start and due dates, fees, and payment requirements, please refer to your statement and your Credit Card Account Agreement.
Payments
World Financial Network National Bank
PO Box 659704
San Antonio, TX 78265-9704
Customer Service
World Financial Network National Bank
PO Box 182273
Columbus, OH 43218-2273
Customer Service/Online Account Information Phone Number
1-866-214-6962
( TDD/TTY: 1-800-695-1788 )
Will your store donate furniture or money to our charity?
Please feel free to call our Corporate Donations and Sponsorships information line at 614-449-6187. Complete instructions for submitting your organization's information are provided in this recording.
Tell me more about your Double the Difference Guarantee.
We know our prices are the very best in the industry, but to show you just how serious we are about offering the lowest prices around, we guarantee them with our Double the Difference promise. If you find a similar item (with similar qualities, features and benefits) with the same services, offered for less, within 30 days of purchase, we will gladly offer you a refund of twice the difference between their price and ours.
Furniture Warranty Information
Parts/Service covered under manufacturer warranty
In order to obtain service, or to inquire about part(s) or product replacement(s) under warranty, you must first contact the store. The store that originally delivered the merchandise or the store where the product was picked up will be the store that will service your product under warranty. If you have moved and are currently out of the store's service area, please call the location closest to you for additional information.
In-home service for repair of delivered merchandise
If you paid for delivery, you will also receive, for a period of one year, in-home service for repair of defective items that were delivered. All American Signature merchandise includes a Limited Lifetime Warranty. Refer to the American Signature Limited Lifetime Warranty brochure for more information.
In-home service for repair of merchandise covered under Extended Protection Plan (EPP)
If you have purchased the Extended Protection Plan, you will receive, for a period of three (3) years, in-home service to repair defective merchandise that was picked up or delivered. This program provides in-home coverage for three (3) years (including the one [1] year manufacturer warranty period) from the date of possession of the original purchase. Please refer to your EPP warranty documentation for coverage, terms and conditions, exclusions and additional disclosures.
American Signature Furniture EPP terms and conditions for purchase made "prior" to October 4, 2009
American Signature Furniture EPP Contract Prior to 10/04/2009 (PDF)
American Signature Furniture EPP terms and conditions for purchase made "on or after" October 4, 2009
American Signature Furniture EPP Contract On/After 10/04/2009 (PDF)
Americsn Signature Furniture EPP Terminos y Condiciones (PDF)
One (1) Year Warranty
Under conditions of normal usage, the store will conduct repairs on any defect in workmanship without any charge to the original purchaser for a one year period from the date of possession of the original purchase. The store will not perform work or repair any furniture which may cause a hazard to our employees or our property. If the item can't be repaired to factory specifications, the item will be replaced with the same or comparable merchandise. If the same item is not available, the store will issue an IN-STORE CREDIT towards new merchandise.
American Signature® Limited Lifetime Warranty
Purchases of American Signature branded furniture made AFTER June 7, 2007 are covered under our Limited Lifetime Warranty. Components covered under the terms of the Limited Lifetime Warranty are as follows:
- • Limited Lifetime Warranty:
- Frame, Springs and Structural Integrity
- • Five Year Warranty:
- Motion Mechanisms/Sleeper Mechanisms, Mattresses in American Signature Branded Sleepers American Signature Branded Case Goods Hardware
- • One Year Warranty:
- Cushions, Seam Slippage, Finishes, Power Assisted Motion Mechanisms
Click Here for Our Guarantee to You ( Lifetime Warranty PDF )
Commercial sales
The use of a product other than for household purposes voids all warranties.
Accessory purchase warranty
Accessory items are warranted for a period of 90 days.
Fabric Protection Warranty Information
Guarantee of fabrics
Since manufacturers of upholstered fabrics do not guarantee their merchandise from shrinkage, color fastness, or quality wearing, we are unable to consider adjustments, claims or credits for fabric merchandise. If you have purchased optional fabric protection, please refer to your optional fabric protection warranty for claim information.
Fabric Protection Warranty Claims
Uniters North America is the administrator of your seven (7) year fabric protection warranty, Leather Protector seven (7) year warranty, and the administrator of your ten (10) year BedGuard Warranty. Please take a moment to read your warranty paperwork for specific information on coverage, exclusions, and how to obtain service. If you need to make a claim or require additional information in regards to your coverage, please contact Uniters North America at 1.877.901.1382. There are several options when calling customer service:
- • File a new claim
- • Follow up on claim previously filed
- • Listen to recorded information on general cleaning instructions
- • Instructions on how to register online
Please have your warranty number (located at the bottom left of your warranty certificate) and your invoice (receipt) from the store available when you call
Copies of the following 3 warranties are available as “Sample” Warranties to view and download. Each is provided in English and Spanish.
Fabric protector Seven (7) Year Limited Warranty
Leather Protector Seven (7) Year Limited Warranty
BedGuard™ 10 Year Diamond Warranty for BedGuard™ Mattress Protector
American Signature Healthy Sleep™
GBS is the administrator of your American Signature Healthy Sleep™ Warranty. If you have a claim due to a failure of your mattress protector, please contact GBS at 1.800.999.5219 as soon as the stain is noticed to start the warranty claim process. It is important to read and understand what the warranty covers; this warranty is printed on the back of the label of the merchandise packaging. The protector must be purchased on the same receipt as the mattress for the warranty to be in effect.
American Signature Healthy Sleep Warranty
Mattress Warranty
Your warranty is specific to the brand of bedding you have purchased. Please refer to the warranty card that came with your item at the time of pickup or delivery. If you have misplaced your warranty documentation, please make a request to the store of purchase and an extra copy will be provided to you. If you purchased an exclusive American Signature mattress set, below is a PDF of our American Signature mattress brochure.
American Signature Mattress Warranty
Delivery/Pickup Information
Reporting damages/defects after pickup or delivery
If, during delivery, your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery.
Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise. Customers that pick up merchandise from the store are required to return the merchandise to the store for service or exchange.
Refunds prior to delivery or pickup of merchandise
You may ask for a refund at anytime during the interval between payment for the item(s) and when the item(s) are received by you. Your refund will include all taxes paid, warranties purchased, and the cost of any fabric protection and extended warranty fees that you have purchased.* Click here for more information. You may also, during the above stated interval of time, cancel your order and place a new order for a different product. We will always work with you to make sure you are happy with your furniture selection.
Customer pickup
At the time of purchase, you will be notified what day your purchase will be ready for pickup. If an item is unavailable for the scheduled day, you will be notified by the store in advance. On the scheduled day, please proceed to the pickup/loading area with your receipt.
Please notify the store immediately if you are unable to pick up your merchandise on your scheduled day. Stores do not have the ability to hold merchandise past the scheduled date of pickup.
Be sure to inspect your purchase for any visible signs of defect prior to departing the store. Please note: It will be your responsibility to return any merchandise to the store that requires service or needs to be exchanged.
At the time of pickup:
- • Associates may assist in loading customer merchandise. We reserve the right to refuse to load customer merchandise which may result in injuries or
property damage. - • It is your responsibility to properly secure and tie down merchandise to your vehicle.
- • We will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of the customer's
merchandise.
Added value for delivery services
Delivery includes not only the delivery of products, but also the assembly of your furniture (except on ready to assemble merchandise). If you pay for delivery, you will also receive, for a period of one year, in-home service for repair of defective items that were delivered.
Thank you
We appreciate you taking the time to learn more about American Signature Furniture. As part of a family of companies celebrating 60 years of selling home furnishings, we understand what the most important asset is to a successful business. You. Our valued customer. That's why we're always here; ready to answer any questions you may have about our services, policies, warranties or furniture. Please visit us at your nearest American Signature Furniture store soon. We look forward to seeing you.
Disclaimers
* Excludes delivery fees. A refund request must be made to a member of management within the first 7 days. Refunds can only be made if the merchandise is in “as-new” condition. “AS-IS”, “One Only,” Mattress and Box Spring Items are not refundable or exchangeable, except in West Virginia or otherwise prohibited by law.
All refunds will be issued in the same form as they were accepted to the person or persons listed in the invoice, except for cash. If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by our home office within 10 days and will be mailed to you by the store.
